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  • Requisition # 10049724-WD
  • Job Type Full time
  • Date Posted 02/05/2022
  • Location Arizona - Remote Worker

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.


Collect on all types of delinquent accounts, i.e., Consumer Loans and Lines, Auto Lease and Operational Losses in an effort to prevent them from escalating to charge off. Obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans.

Verify, update and maintain customer demographics, e.g., home address and telephone number, business address and telephone number, cellular telephone numbers or other contact numbers. Effectively manage work queues, keeping them up to date, document all collection activity. Manage work queue to ensure customers receive prompt follow up when promises to pay are broken or in-depth collection activity is required to effect collection.

Typically handles a higher volume work load. Perform in-depth account analysis as necessary; review statements, last payment copies, repayment histories, verify liable parties. Utilize basic skiptracing tools to locate customers and collateral. Sources: original application/AES, BOS, RCIF, Filenet, CCS, Internet information sources, credit bureaus.

Recommend next action to effect collection; chase, 3rd party letter series, repossession, litigation or charge-off. Strive to reach individual, unit and department performance objectives.


  • Requires a high school diploma or G.E.D.
  • 2 to 4 years experience in collections.
  • In-depth knowledge of lending policies and bankruptcy laws.
  • Requires advanced reading, spelling and math skills.
  • 10 key by sight.
  • Typing 40-50 wpm.
  • Basic PC and mainframe skills.
  • Also requires above average written communication skills and oral negotiation skills.
  • Working knowledge of departmental policies and procedures, as well as credit bureaus and other credit related reports.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.
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