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Senior Business Analyst Manager - Operations Downstream

Charlotte, North Carolina

Tech at MUFG

MUFG is undertaking a significant transformation initiative that will make us an agile company that is powered by a resilient, flexible technology and data stack. This means investing in talent, technologies, and tools that put our clients' and colleagues' changing needs first.

We are looking for resilient technologists who will help us build the future of banking with a new digitally-led, cloud-first, real-time deposit system. This is a rare opportunity to transition to a modern platform as a member of this high-impact team.

Backed by the strength and stability of the world’s 5th largest financial institution, you'll help build a bank you’ll be excited to call yours.

Success Profile

What makes you successful in your technology career at MUFG?
Check out the top skills we’re looking for and see if you have the right mix.

  • Adaptable
  • Collaborative
  • Client-centric
  • Problem-solver
  • Forward-thinking
  • Agile


Our Culture Principles:

  • Client Centric
  • People Focused
  • Listen Up/Speak Up
  • Innovate & Simplify
  • Own & Execute

Tech Transformation

Benefits & Total Rewards

  • Health Plans

    Numerous choices for medical coverage (HRA, HSA, and PPO), plus comprehensive prescription coverage, dental and vision. We pay most premium costs and contribute to your HSA or HRA annually.

  • Wellness

    Monthly financial and wellness webinars, on-site healthy living events and one-on-one personal coaching sessions.

  • 401(k)/Retirement Plans

    Competitive 401(k) employer match contributions with immediate vesting. Cash balance pension, defined benefit plan with 3-year vesting, fully employer-paid.

  • Education & Training

    Tuition reimbursement for most undergraduate, graduate, and job-related courses at regionally accredited institutions. Internal training programs/courses are also available.

  • Family-Friendly Care

    Programs and resources to support family wellness, including: maternity/paternity leave, parental bonding, adoption assistance program, dependent care and family medical leave.

  • Paid Time Off

    Vacation, sick leave, time off to volunteer, and federal holidays, as well as salary continuation during periods of qualifying disability.

Job Description

Senior Business Analyst Manager - Operations Downstream

  • Requisition # 10040778-WD
  • Job Type Day
  • Location Charlotte, NORTH CAROLINA
  • Date posted 01/13/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Senior Business Analyst Manager - Operations Downstream

Job Summary:

The risk and accounting team specifically acts as the bridge between downstream business partners, operations and technology, specifically supporting core operational processing, transaction banking product related concepts, and downstream stakeholders dependent on wires data. This role will provide direct support to MUFG Union Bank operations team and the surrounding business partners in Accounting, Credit Risk, and Market risk groups. As a senior business analyst lead, you will be responsible for managing IT Project roadmaps related to operations, leading user deliverables throughout the software development lifecycle, and cross functionally managing the impacts to upstream and downstream stakeholders as it related to operation system and process changes.

In addition to leading the U.S. domestic system projects, this role will partner other members in business solutions (Deposit, Loans, Treasury, etc.) to cross support other projects in flight from a downstream perspective

Major Responsibilities:

  • Develop and maintain a roadmap of accounting and risk related projects and processing changes related to financial management of Americas area, specifically driving IT review conversations with technology partners and downstream users as necessary
  • Serve as the lead on multiple projects, specifically leading efforts related to workflow analysis, requirements creation, design review, solution confirmation, user test planning, system migration planning, and implementation management
  • Coordinate critical project deliverables for respective scope across related core banking downstream users
  • Create resource capacity models related to project and production support related tasks, to ensure appropriate resource estimations, project budgeting, and capacity modeling is conducted, in order to avoid constraints and resource contentions throughout project execution
  • Drive standardization in system and operation processing practices across multiple MUFG entities related to the strategic objectives of the operations leadership team
  • Manage production related issue resolution through proactive identification, impact analysis review, and remediation plan creation, ensuring clear visibility throughout entire lifecycle

  • Require Bachelor’s degree with specific focus on Business Administration, Finance, Economics, or Accounting
  • Prefer advanced degree in related IT or Business discipline (E.g. Business Administration, Finance, Economics, Computer Science, Management Information Systems, etc.)
  • Prefer relevant certifications such as Business Analysis, PMP, CAPM, Agile Product Management, Treasury Professional, or other relevant certifications
  • Require 8-10 years’ experience in traditional corporate banking financial institution in the role of accounting project member, controller, financial analyst, or comparable business analysis role working with accounting related concepts
  • Prefer prior experience working in a consulting capacity, servicing the financial service industry in the area of financial or managerial reporting.
  • Require prior experience working with various types of GL/FA/AP systems, such as Oracle, SAP, Peoplesoft etc.  
  • Require prior experience driving or participating in large IT project management within a user capacity, specifically executing on requirements creation, design review, user test planning, and system migration/implementation
  • Strong organizational and communication skills to accurately translate bi-directionally between operations and line of business
  • Track record working in matrix organization and ability to horizontally and vertically cut across the organization to deliver on well-rounded and quality driven deliverables
  • Willingness and flexibility to meet tight deadlines, and high level of emotional intelligence to appropriate create deliverables that deliver a consolidated voice of all stakeholders
  • Prior experience working with various development collaboration tools, such as HPQC, Jira, Confluence, MS project, and more

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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