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Sr. Application Performance Engineer

Charlotte, North Carolina; Tempe, Arizona; Dallas, Texas

Tech at MUFG

MUFG is undertaking a significant transformation initiative that will make us an agile company that is powered by a resilient, flexible technology and data stack. This means investing in talent, technologies, and tools that put our clients' and colleagues' changing needs first.

We are looking for resilient technologists who will help us build the future of banking with a new digitally-led, cloud-first, real-time deposit system. This is a rare opportunity to transition to a modern platform as a member of this high-impact team.

Backed by the strength and stability of the world’s 5th largest financial institution, you'll help build a bank you’ll be excited to call yours.

Success Profile

What makes you successful in your technology career at MUFG?
Check out the top skills we’re looking for and see if you have the right mix.

  • Adaptable
  • Collaborative
  • Client-centric
  • Problem-solver
  • Forward-thinking
  • Agile


Our Culture Principles:

  • Client Centric
  • People Focused
  • Listen Up/Speak Up
  • Innovate & Simplify
  • Own & Execute

Tech Transformation

Benefits & Total Rewards

  • Health Plans

    Numerous choices for medical coverage (HRA, HSA, and PPO), plus comprehensive prescription coverage, dental and vision. We pay most premium costs and contribute to your HSA or HRA annually.

  • Wellness

    Monthly financial and wellness webinars, on-site healthy living events and one-on-one personal coaching sessions.

  • 401(k)/Retirement Plans

    Competitive 401(k) employer match contributions with immediate vesting. Cash balance pension, defined benefit plan with 3-year vesting, fully employer-paid.

  • Education & Training

    Tuition reimbursement for most undergraduate, graduate, and job-related courses at regionally accredited institutions. Internal training programs/courses are also available.

  • Family-Friendly Care

    Programs and resources to support family wellness, including: maternity/paternity leave, parental bonding, adoption assistance program, dependent care and family medical leave.

  • Paid Time Off

    Vacation, sick leave, time off to volunteer, and federal holidays, as well as salary continuation during periods of qualifying disability.

Job Description

Sr. Application Performance Engineer

  • Requisition # 10043961-WD
  • Job Type Day
  • Location Charlotte, NORTH CAROLINA
  • Other Locations ARIZONA-Tempe, TEXAS-Dall
  • Date posted 05/27/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

In this role you will focus on ensuring that technology services scale to meet performance requirements and agreements and can sustain current and future demands effectively. Responsibilities include implementation of APM monitoring ( Dynatrace OneAgent) on multiple technology stacks on-prem and coud ( e.g. openShift, AWS ),  analyzing and troubleshooting application performance and scalability issues and recommending optimizations ( including JVM tuning ), reviewing application architecture and design, creating Dashboards in Dynatrace for various technology specific monitoring metrics (openShift, micro-services, kubernetes, kafka, JVM , Apache , CloudWatch metrics , etc.), researching and monitoring current end-user response time as well as application and system performance and availability; planning performance improvement; and reporting on demand and performance of technology infrastructure, applications, shared platforms, and cloud with the ability to assess and summarize application performance and volumetrics trends and make recommendations.

Major Responsibilities:

  • Identify, resolve, and call out application performance bottlenecks and challenges.
  • Develop automation solutions for Dyantrace installation and configuration.
  • Developed automation solutions for Reporting of Monitoring metrics.
  • Support DevOps and partner with application developers to find the best way to optimize the application performance.
  • Provide right-sizing and optimization for microservices, APIs, PODS ( openshift ) configurations.
  • Consult with business partners to resolve capacity and performance issues
  • Instrument and Maintain APM tool – Dynatrace. 
  • Support multiple business services and solutions to identify service level and capacity requirements.
  • Anticipate and interpret business requirements to generate accurate demand trends and forecasts.
  • Ensure that any applications deployed will properly scale and meet expected SLAs for Performance, Availability, Scalability and Stability.
  • Perform APM tuning of applications in development and critical production applications as well as to provide 3rd level performance support.
  • Provide evaluation of application performance and capacity on system resources usage to sustain business application volume processing.
  • Work closely with team of  Performance Engineers to orchestrate, conduct and participate in line of business performance testing analysis.
  • Utilize diagnostic and monitoring tools to measure, detect, isolate and resolve performance issues found during application development performance testing including measuring, monitoring and capturing required infrastructure & application performance metrics, logs and reports.
  • Identify application performance and scalability risks and mitigation for risks in a timely manner.
  • Monitoring and Reporting for existing applications/systems and infrastructure
  • Create automated solution for data collection and reporting for existing applications for Performance and Availability
  • Create/Maintain Synthetic Monitoring Scripts using Dynatrace to support availability monitoring/alerting

• Management of APM tools ( Dynatrace ) :

  • Planning & Implementation, support and maintain APM tools including instrumentation, configuration, creation of dashboards and reports as well as provide deep-dive and root cause analysis on Performance issues.
  • Documentation of best practices and maintain audit log.
  • Good understanding of Technology specific Performance Metrics and Alert thresholds.
  • Project Risk Analysis and Assessment, Documentation , Mitigation.

• Perform performance troubleshooting for applications/systems

  • Root cause analysis, heap dump, thread dump and other log analysis, code profiling, event tracing, resource analysis, JVM Tuning.
  • Leverage tools such as Splunk and Dynatrace

• Responsible for APM Tuning for Cloud, Hybrid environments

  • Application Performance Tuning (Java, .NET, Microservices, Containers/OpenShift, API's and microservices ) & Monitoring
  • Good understanding of microservices architecture and monitoring/alerting for APIs, Cloud, OpenShift , AWS Services, and Hybrid deployments.
  • Web Application Performance and end user experience ( client side browser profiling )  - deep understanding of chrome dev tools.

  • Strong working knowledge of a variety of technologies including but not limited to compute, Amazon Web Services (AWS), openShift, kubernetes, WAS, Apache, JBOSS, Tomcat, etc.
  • Good programming and scripting skills.


  • 8 -10 years of related experience
  • B.S. in Computer Science preferred with at least 10 years in IT with 8 years’ experience concentrated in Performance engineering and/or capacity planning.
  • Excellent verbal and written communication, presentation skills, and interpersonal skills
  • Ability to apply technical expertise across business or disciplines
  • Ability to think big picture and step back to understand the context of problems before applying analytical skills to address the issues at a more detailed level
  • Highly motivated self-starter with excellent organizational and time management skills; ability to work with minimal direct supervision
  • Strong consulting, relationship building, and collaboration skills
  • Effectively drives results independently and in a cross-functional team environment
  • Strong problem solving and analytical skills
  • Ability to effectively adapt to shifting priorities, demands, and timeline
  • Experience with instrumenting agent based and network based APM tools for performance and availability monitoring like Dynatrace.
  • Pregaming language knowledge and hands on experience with either Python, Shell Scripts, Java, or C++
  • Good SQL skills and database skills with SQL server
  • Basic statistical analysis skills and graphical skills
  • Experience with application tuning for optimal performance including JVM tuning
  • Good understanding of virtualization on VMware, RHEV and OpenShift
  • Good understanding of Microservices Frameworks ,  platforms like OpenShift , kubernetes, AWS and technology specific monitoring metrics.
  • Knowledge of Cloud Platforms ( AWS, Pivotal, etc. )
  • Excellent Tuning for Java, NET heap analysis and Working knowledge of Database tuning methods- Oracle, DB2 and SQL Server.
  • Strong Application and System architecture knowledge 
  • Dynatrace,  and other toolset experience
  • Experience with Web and Application Servers – WebSphere, NGINX, JBOSS, Apache, IIS Windows, IHS,
  • Experience with SOA and Microservice architecture.
  • Experience with shift left techniques, automation, java and web-based profiling tools, network profiling tools.
  • Experience with APIs and Programming language like Pyton an added bonus.
  • Experience with JProfiler, Yourkit, Chrome Dev tools an added bonus

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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Diversity at work 100% score Corporate Equality Index - Human Rights Campaign Foundation 2014 - 2021 Quote: Our Culture gives me reason to believe in our vision.  Day in and day out, we all come together as one MUFG. Erjin S. Managing director, Transaction Banking Our achievements 5th largest bank in the world - Global Finance 2020