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User Experience Capabilities, Managing Director

Dallas, Texas

Tech at MUFG

MUFG is undertaking a significant transformation initiative that will make us an agile company that is powered by a resilient, flexible technology and data stack. This means investing in talent, technologies, and tools that put our clients' and colleagues' changing needs first.

We are looking for resilient technologists who will help us build the future of banking with a new digitally-led, cloud-first, real-time deposit system. This is a rare opportunity to transition to a modern platform as a member of this high-impact team.

Backed by the strength and stability of the world’s 5th largest financial institution, you'll help build a bank you’ll be excited to call yours.

Success Profile

What makes you successful in your technology career at MUFG?
Check out the top skills we’re looking for and see if you have the right mix.

  • Adaptable
  • Collaborative
  • Client-centric
  • Problem-solver
  • Forward-thinking
  • Agile


Our Culture Principles:

  • Client Centric
  • People Focused
  • Listen Up/Speak Up
  • Innovate & Simplify
  • Own & Execute

Tech Transformation

Benefits & Total Rewards

  • Health Plans

    Numerous choices for medical coverage (HRA, HSA, and PPO), plus comprehensive prescription coverage, dental and vision. We pay most premium costs and contribute to your HSA or HRA annually.

  • Wellness

    Monthly financial and wellness webinars, on-site healthy living events and one-on-one personal coaching sessions.

  • 401(k)/Retirement Plans

    Competitive 401(k) employer match contributions with immediate vesting. Cash balance pension, defined benefit plan with 3-year vesting, fully employer-paid.

  • Education & Training

    Tuition reimbursement for most undergraduate, graduate, and job-related courses at regionally accredited institutions. Internal training programs/courses are also available.

  • Family-Friendly Care

    Programs and resources to support family wellness, including: maternity/paternity leave, parental bonding, adoption assistance program, dependent care and family medical leave.

  • Paid Time Off

    Vacation, sick leave, time off to volunteer, and federal holidays, as well as salary continuation during periods of qualifying disability.

Job Description

User Experience Capabilities, Managing Director

  • Requisition # 10037901-WD
  • Job Type Day
  • Location Dallas, TEXAS
  • Date posted 09/01/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

User Experience Capabilities Managing Director

Major Responsibilities:
  • Manage mobile banking , online banking, branch and back-office platforms for the regional bank
  • Lead move from legacy, end of technologies to modern technologies for the digital platform
  •  Empower Customer Journey Capability partners to achieve their Customer Journey key results by establishing and continually evolving the User Experience Portfolio of Capabilities as a network of enabling technologies
  • Manage the leaders responsible for the various User Experience Digital Capability Teams (Design Systems, User/Biz Insights & Strategy, User Experience Touchpoints, User Experience Utilities, Branch / Back office tools) 
  • Define and manage User Experience portfolio roadmap to ensure cohesion and consistent application of best practices across the various individual portfolios
  • Champion and drive the technology vision and strategy for omni-channel experiences and capabilities, integrating digital and physical touchpoints
  • Alignment of existing teams to a Capability model of delivery; drive adoption of an engineering mindset
  • Work with capability, business and OTA teams on funding needs, desired outcomes based on Key OKRs
  • Operationalize execution model to scale to enterprise level based on priorities from business and technology perspective
  • Implement and drive execution routine, product planning, risk management and formalize the common backlog planning across all capabilities
  • Work with capability vendor to ensure there is rigor and follow through on all commitment from execution and quality perspective
  • Work with testing and other teams to develop end to end delivery 


  • Sr. Leader familiar with Customer User Experience processes and technologies
  • 15+ years in IT, Digital functional areas; along with 5+ years of most recent Digital-focused roles
  • Bachelor’s degree in Computer Science, Information Systems or a related field is required; Master’s degree preferred
  • Experienced omni-channel technology leader with proven and long digital technology experience 
  • Able/ willing to get hands on (must be deeply aware of modern digital technologies) to ensure right architectural decisions are made.
  • Experience driving the strategy and delivery of core authorization and authentication products that span front and backend and customer data and relationship management tools
  • Knowledge of account management and fraud detection functions tools and best practices 
  • Experience scaling a success team during hyper growth phase
  • Proactive self-starter, strong team collaborator and outcome-oriented
  • Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision-making
  • Agile and Product mind set, knowledge of industry standard agile practices such as SAFE is a must
  • Knowledge of the Financial Services Industry regulatory landscape required
  • High level understanding of core engineering principles including knowledge of DevOps, Cloud, API based delivery required
  • Excellent communicator across all channels and organizational levels 
  • Experience supporting technologies focused on delivering strategy & insights to both internal & external customers; focused on quantitative & qualitative research

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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Diveristy at work 100% score on human irghts campaign Corporate Equality Index 2014 - 2020 Quote: Our Culture gives me reason to believe in our vision.  Day in and day out, we all come together as one MUFG. Erjin S. Managing director, Transaction Banking Our achievements.  Best Corporate Bank in the World.  Global Finance - 2018