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UX Researcher

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  • Requisition # 10042135-WD
  • Job Type Day
  • Location Glendale, CALIFORNIA
  • Other Locations TEXAS-Arlingt
  • Brand
  • Date Posted 03/12/2021

Your potential. Your opportunity.

Your Potential. Your Opportunity.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

Reporting to the DBX Customer Insights & Analytics Director, the UX Researcher VP will be responsible for managing Digital customer research roadmap, user testing, validating new ideas and supporting Digital team to answer business questions through UX quantitative research and analysis. You will bring proven methods and solutions with you to improve the way we work, how we support our customers and partners, and how we create more operational efficiencies.

Major Responsibilities:

  • Work closely with Digital Journey Owners and UI/UX Designers to define and prioritize high-impact research to improve user experience.
  • Define and develop quantitative UX goals and metrics in collaboration with Journey Owners.
  • Generate actionable insights by triangulating findings from customer feedback, A/B testing, market and user surveys, benchmark data, web and mobile app analytics and user research.
  • Analyze A/B and factorial experiments and recommend clear actions with supporting evidence.
  • Conduct Voice of the Customer (VOC) research, synthesis of multiple data sources, cross-platform survey data analysis, and ad hoc analyses.
  • Link the insights from VOC feedback throughout the customer journey to Net Promoter Score (NPS) and help to drive the development of new and improved business processes and products to address customer pain points and, thereby, improve the customers’ NPS.
  • Inspire change by communicating research findings that are convincing and actionable for both research experts and non-experts alike.


  • Working experience with multiple quantitative research methods, A/B testing, and survey design.
  • Working knowledge of the UX qual research methodologies.
  • Working knowledge in applied statistics (e.g., ordinary least squares (OLS) regression, logit regression, generalized linear modeling (GLM), factor analysis, hypothesis testing, data visualization, etc.).
  • Expertise in presenting data visually to provide a clear, compelling story.
  • Advanced degree in social science (sociology, psychology, economics, human-computer-interaction or equivalent) or 5+ years conducting quantitative user research for software/web-based products with research stories to share.
  • Flexible approach to research: Our goal is to provide product teams value. If an important question exists, we think of creative ways to answer it.
  • Ability to perform multiple quantitative research-related tasks in the research project lifecycle, including survey design, statistical analysis, and experimental methodologies to gather sentiment and behavior at scale.
  • Ability to collaborate effectively with other researchers, research vendors, designers and product stakeholders and act as a strategic partner in product decisions.
  • Team player, strong interpersonal and communication skills; good time-management skills

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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