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FFI Production Control Tower, Vice President

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  • Requisition # 10037187-WD
  • Job Type Day
  • Location Jersey City, NEW JERSEY
  • Date Posted 08/12/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count? 

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.  

Job Summary

The FFI Production Control Tower is a senior position reporting to FFI Onboarding & KYC Manager within the First Line of Defense Control Office.The over-all purpose of the job includes:

  • Management support inclusive of reporting
  • FFI Onboarding & KYC Subject Matter Expertise
  • Facilitation of process changes 

Primary Responsibilities

(50%) Management Support

  • Deputy to the FFI Onboarding & KYC Manager

  • Monitor Operational metrics such as SLAs and Quality and put strategies in place to ensure thresholds are within risk appetite

  • Drive and maintain escalation protocols

  • Monitor and lead ongoing capacity analysis and implement strategies to prevent and address backlogs

  • Track and ensure completion of action items for internal issue management platforms

  • Assist in staff recruitment for onboarding team

  • Assist in assessment of Knowledge, Skills and Abilities and resolve training gaps

(30%) FFI Onboarding & KYC Subject Matter Expertise

  • Lead and drive process changes and manage updates to desk top procedures and manuals

  • Thought Leadership: Play a key role in multi-disciplinary teams to address new business initiatives and technology enhancement projects

  • Conduct training to the onboarding and KYC production team on any procedure update

  • Develop strategic partnerships with other team leaders including QC, QA, Lines of Business and AML/KYC Financial Crimes teams.

  • Represent the team in internal audit and external reviews inclusive of collection of testing evidence

(15%) Reporting to Control Office Management

  • Regular communication and reporting to Control Office management concerning the status of the work queues, results of the quality control reviews, identified trends, and the status of KYC files.

  • Direct Liaison to QA and Oversight Units to discuss identified trends and develops appropriate resolutions, as well as maintains an awareness of changes to their operational processes.

(5%) Other duties as assigned.


  • Typically requires a bachelor’s degree and/or minimum of 5 years of work experience with specific emphasis on BSA/AML in the financial services industry.Related professional certifications are highly preferred.
  • Minimum 3 years of management experience, knowledge of human resources and personnel management processes
  • Experience in Client Onboarding and/or AML operations
  • Ability to think critically under pressure and deliver sound judgment
  • Excellent analytical skills, with the aptitude of independently performing complex or varied tasks, such as coordinating and analyzing large amounts of multifaceted data.

  • Firm understanding of bank products and services

  • Knowledge of various types of customersand ability to analyze customer activities, profiles and source information.

  • Mature approach with excellent and influential communication skills (verbal and written) to facilitate frequent interactions with internal customers, management and key stakeholders

  • Ability to recognize risks and make decisions based on sensory data or known guidelines

  • Solid knowledge of KYC/AML

  • Strong time management, prioritization, work organization and multi-tasking skillswith a drive for efficiency, accuracy and risk management controls

  • Proficiency in MS Office - Word, Excel, PowerPoint, Access

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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