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Quality Assurance Reviewer- Remote

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  • Requisition # 10053228-WD
  • Job Type Full time
  • Date Posted 06/28/2022
  • Location California - Remote Worker

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

We’re seeking an experienced quality assurance specialist with dedication and passion for building upon our unwavering commitment to meticulous service. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to support and take existing quality assurance programs to the next level with respect to accuracy, compliance, and risk mitigation. You will be charged with executing existing QA/QC programs that not only safeguards the quality of our organization, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in both production and service

Objectives of this Role

  • Interpret, build upon, and comply with company quality assurance standards

  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

  • Document quality assurance activities with internal reporting and audits

  • Mature existing programs including the creation of new standards for production and design, with enhancements as needed, and create testing protocols for implementation across all service lines

  • Identify training needs and take action to ensure company-wide compliance

Daily and Monthly Responsibilities

  • Plan, execute, and oversee assigned programs meeting quality deliverables

  • Assist operations and local quality function in tracking, documenting, and reporting quality levels, KPIs, etc.

  • Analyze and investigate disputes related to assigned programs and ensure closure in accordance with company guidelines

  • Monitor risk-management procedures, and maintain and analyze errors to identify and report recurring issues to management

Skills and Qualifications

  • Superb computer competence, including database management

  • Knowledge of quality assurance terminology, methods, and tools

  • Analytical, problem-solving, and decision-making skills

  • Demonstrated knowledge of testing best practices, version control practices and defect management practices

  • Policy/Procedure technical writing

  • 1-3 years prior experience in quality assurance/control

Preferred Qualifications

  • Bilingual in English and Japanese Preferred

  • Retail/Consumer Banking experience Preferred

  • Understanding of Agile/Scrum methodology and how QA functions within it

  • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

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