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Retail Loan Operations Support Analyst 3

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  • Requisition # 10038670-WD
  • Job Type Day
  • Location Phoenix, ARIZONA
  • Other Locations Sacramento, Tempe
  • Date Posted 10/01/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

The Operations Support Analyst 3 is responsible for enhancing internal Residential Lending operations process to increase efficiency, ensure adherence to regulatory requirements and increase productivity.

Responsibilities include:

  • May supervise 1-3 Operations Support Analysts 1’s or 2’s.
  • Mitigating risk by ensuring compliance with bank policy and regulations.
  • Maintaining and developing a risk and control assessment program and ensuring the established procedures are in place.
  • Administering constant review and re-engineering of operational processes and procedures. Responsible for supporting projects and recommending innovative solutions for process improvements


Responsible for supporting the development of group-wide business plans. Supports the implementation of changes and improvements within operations. May assist in reviewing or ensuring proper documentation or procedures or output of more basic activities. Incumbents are fully knowledgeable of assigned functional area and have a thorough understanding of the entire loan operations function. Keeps abreast of new technologies and applications and their implications for assigned area. May work on moderately complex projects with assistance and oversight of managers. Responsible for the interpretation and consistent execution of the operation policies and associated procedures, and contribute to their formulation. Handles all operational issues and improvement opportunities, without needing to refer to others and develop creative and innovative solutions where appropriate. May oversee a group of Operations Analysts.

7 to 10 years’ experience within Mortgage Operations, with at least 3 years as manager.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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