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Business Process Manager, Vice President

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  • Requisition # 10037021-WD
  • Job Type Day
  • Location Sacramento, CALIFORNIA
  • Other Locations San Diego, San Francisco, Charlotte, Los Angeles, Dallas, Tempe, Irvine, Seattle
  • Brand
  • Date Posted 07/31/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

The Business Process Manager is responsible for planning and leading the execution of moderate to complex business risk initiatives. With focus on risk mitigation, works with internal business units on reviewing, analyzing and evaluating business risk processes, systems, and regulatory requirements. Working to achieve optimum risk resilience, and to improve the overall business risk results, leads or supports projects and programs through the analysis and development of business requirements, including the planning and implementation of solutions. Provide mentoring, coaching and development of any assigned staff.

Major Responsibilities:

Responsible for leading teams and/or managing activities associated with high-visibility projects and initiatives that may include risk governance, strategic, long-term, company-wide (crossing multiple organizational entities), and are moderate to significant in risk, scope and complexity. Accountable for understanding problems, managing issues to resolution and escalating as necessary to mitigate risk and meet timelines.

Evaluates current state business risk processes, from beginning to end, to identify and prioritize improvement opportunities. Leads and conducts assessments and provides supporting documentation of findings.

Analyzes and measures the effectiveness of existing business risk processes and develops sustainable, repeatable and quantifiable business process improvement recommendations (business requirements definition, gap analysis, cost-benefit analysis).

Recommends solutions (including technology and business related) based on root cause analysis, feasibility analysis and research of sound industry practices.

Engages with senior management; creates and delivers senior management level presentations.
Assesses change readiness, manages the planning and implementation of process improvement and/or change management initiatives; creates roadmaps to move from current state processes to future state processes.

Creates and implements communication plans.

Develops and leads internal programs aimed at improving departmental communications, employee morale and departmental processes.

Participates, or leads, regulatory exercises and merger/conversion activities.


4+ years' experience with process and project management focusing on risk mitigation to include anti-money laundering, fraud or related regulatory compliance environment

Works effectively with cross functional teams, including IT, project managers, multiple levels of management, business partners and vendors as necessary

Leadership skills necessary to effectively manage assigned staff

Demonstrated ability to manage multiple tasks with strong project management skills, including solid analytical and problem solving capabilities

Strong understanding and experience applying Six Sigma, TQM or other process improvement methods with a track record of successful projects

Solid judgment, strong negotiating skills, and a practical approach to implementation

Assertive, energetic, and a self-starter; ability to work autonomously and initiate/prioritize own work

Experience facilitating, gathering and documenting business requirements
Interpersonal skills necessary to interact effectively at all levels of the organization including bank staff, management and regulatory examiners

Exceptional verbal and written communication skills

Experience preparing and conducting senior management level presentations

BPM, PMP, CFE or CAMS certification a plus

Advanced experience in Microsoft Word, Excel, and PowerPoint is required; Visio is a plus

Knowledge of banking practices and systems; experience with large global banks a plus
Degree level education, or higher, required
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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