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  • Requisition # 10055347-WD
  • Job Type Full time
  • Date Posted 08/05/2022
  • Location Tempe, AZ

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

We're seeking a Bank Operations Support Utility to provide operational support to retail branches, BOSD, and other areas of the bank for complex or operational questions or issues.

Assigned the most complex, high-risk situations or functions.

  • Respond to complex operational related questions or inquiries advanced from staff or assigned by management.

  • Provide problem resolution to branches/departments.

  • Perform research, analysis, and provide recommendations for changes to processes or procedures to management.

  • Respond to the day-to-day questions from external vendors and review the quality of work performed.

  • Provide guidance to the vendor on processing procedures or standards or special situations.

  • Responsible for functioning as the utility for the BOS area.

  • Act as the work director and change staff's workflow, priorities, processing exceptions, and approve overtime if applicable.

  • Effectively schedules staff to ensure that all department processing deadlines and service levels are consistently met.

  • Bank policy and procedures as it relates to all operational functions.

  • improving/updating/streamlining

  • Make recommendations to management for The right candidate will have:

  • 3-5 years’ experience in branch bank operations in all core branch processing functions, director or senior level preferred.

  • Strong leadership and customer service skills

  • Ability to effectively manage the performance of others

  • Strong interpersonal and communication skills

  • Initiative, flexibility, and willingness to work additional hours when necessary

  • Ability to respond to critical demands and make sound decisions

  • Analytical and problem-solving skills

  • Ability to take detailed precise notes and network within the business to gather information and resolve issues

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

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