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Consumer Operations-Risk & Control Officer, VP - Hybrid

The Grand Building 1 - 1101 W. Washington Street Los Angeles, CA

Tech at MUFG

MUFG invests in talent, technologies, and tools that put our clients' and colleagues' changing needs first. We are looking for resilient technologists who are driven and inspired to participate on this high-impact team.

Backed by the strength and stability of the world’s 5th largest financial institution, you'll help build a bank you’ll be excited to call yours.

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  • Adaptable
  • Collaborative
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  • Problem-solver
  • Forward-thinking
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  • Client Centric
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Job Description

Consumer Operations-Risk & Control Officer, VP - Hybrid

  • Requisition # 10054135-WD
  • Job Type Full time
  • Date posted 07/01/2022

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

This role is a key member of a first line risk and controls team aligned to the Consumer Operations business unit. You will work with other team members to partner with Operations to drive effective risk and control management. The teams are responsible for assessing the Operations risk and control environment, identifying improvement opportunities, reporting and monitoring milestones for remediation and providing governance with respect to all risk and control matters.

Knowledge of wholesale and capital market products, ranging from consumer lending/banking operations, small business lending, contact center operations, bank operations support and fraud operations. Experience with operational risk oversight activities (regulatory examinations, matters requiring attention (MRA), consent orders, etc.) and with process documentation, risk and control assessments, and designing/executing risk reporting. 

Experience with executing first line risk assessment/testing methodologies, evaluating the adequacy and efficiency of internal controls; and identifying issues resulting from internal and/or external compliance examinations.

Understanding of the regulatory control environment and regulations related to operational risks, and Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), and Consumer Financial Protection Bureau (CFPB) expectations.

Combined experience in external audit, internal audit, and operational risk and/or compliance with local/state/federal regulations.


  • Excellent communication, presentation, and influencing skills, and ability to manage stakeholders across multiple disciplines
  • Excellent analytical, organizational, and conceptual skills
  • Ability to work effectively in team environment, and influence across all interpersonal levels, where flexibility, collaboration, adaptability, challenge, and influence are important
  • Strong planning and organizing skills; ability to multitask and deal with varied workload
  • Ability to demonstrate an analytical approach to problem solving. Identify, analyze and apply/recommend practical solutions
  • Ability to manage multiple priorities concurrently, prioritize, and efficiently complete responsibilities while maintaining the highest quality
  • Ability to support work streams with sometimes limited oversight/information from inception to completion
  • Experience with problem solving in a team environment by thinking outside of the box and providing innovative solutions, with and without technology
  • Ability to identify obstacles and work in conjunction with others to identify options/solutions
  • Ability to constructively work both independently and in collaborative environments involving all levels of management and employees
  • Strong work ethic, ability to make decisions, and work under tight deadlines; achievement-oriented and takes initiative
  • Experience with executing operations related risk assessment/testing methodologies evaluating the adequacy and efficiency of internal controls; and identifying issues resulting from internal and or external compliance examinations.
  • Experience with risk metrics definition and reporting/scorecard development utilizing key risk metrics tools. 
  • Good experience in operational risks in the operations business lines.
  • Excellent analytical skills especially in risk assessment analysis and with the control framework/environment.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

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Benefits & Total Rewards

  • Health Plans

    Numerous choices for medical coverage (HRA, HSA, and PPO), plus comprehensive prescription coverage, dental and vision. We pay most premium costs and contribute to your HSA or HRA annually.

  • Wellness

    Monthly financial and wellness webinars, on-site healthy living events and one-on-one personal coaching sessions.

  • 401(k)/Retirement Plans

    Competitive 401(k) employer match contributions with immediate vesting. Cash balance pension, defined benefit plan with 3-year vesting, fully employer-paid.

  • Education & Training

    Tuition reimbursement for most undergraduate, graduate, and job-related courses at regionally accredited institutions. Internal training programs/courses are also available.

  • Family-Friendly Care

    Programs and resources to support family wellness, including: maternity/paternity leave, parental bonding, adoption assistance program, dependent care and family medical leave.

  • Paid Time Off

    Vacation, sick leave, time off to volunteer, and federal holidays, as well as salary continuation during periods of qualifying disability.


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