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Doc Processing, FileNet and Fulfillment Processor - Specialist

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  • Requisition # 10038839-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Date Posted 10/16/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

The Associate Processor II performs daily operational tasks that are considered complex in nature. Demonstrate analytical capabilities while performing tasks, including assessing and proactively mitigating risk and potential losses to the Bank. Demonstrate a high level of commitment to service quality and teamwork within the unit/department. Responsible for directly contacting external customers as well as Branch personnel to resolve issues.

Major Responsibilities:

  • Completion of assigned operational tasks, while adhering to established policies, procedures, and compliance, which results in a satisfactory audit rating.
  • Completion of assigned daily tasks within Service Level thresholds and performance guidelines.
  • Responsible for researching and resolution of client or branch issues to ensure excellent customer service.
  • Contact customers to collect, validate or research information.
  • Providing support to peer staff, ensuring uninterrupted completion of all daily operational tasks.

    Additional Information:

    • High school diploma or GED preferred Self starter
    • Good verbal and written communication skills
    • Excellent telephone techniques and etiquette
    • Ability to handle high volume processes
    • Ability to work in fast paced environment
    • Ability to recognize and escalate issues that could impact branch, customers or department
    • Ability to work flexible work schedule
    • Ability to work independently and possess initiative for professional growth
    • Typing 35-40 wpm
    • PC knowledge of CICS, RUMBA RCIF and Word preferred Basic knowledge of Filenet system and bank documentation

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

    We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

    A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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