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Fraud Program Management Office, Director

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  • Requisition # 10040776-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Date Posted 01/09/2021

Your potential. Your opportunity.

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Fraud Program Management Office, Director

Job Summary:

Responsible for the development and ongoing maintenance of a comprehensive fraud management strategy for the enterprise.  This includes recommending the structure of operations fraud teams, establishing policies/ standards, processes and tools to ensure the prevention and detection across all customer products and services in a highly regulated environment.  This role will be accountable for a data driven approach in the decision making and mitigation of fraud risk.  Establish key performance indicators and key risk indicators for continuous improvement and effective risk management. This role will report to the Head of Consumer Operations and manage a team of high performing subject matter experts/analysts.

Major Responsibilities:

  • Lead the planning, design, execution and implementation of a bank-wide enterprise fraud organization and strategy.
  • Formulate a strategic plan in conjunction with technology to support all products and services across the bank. 
  • Clearly articulate and recommend tradeoffs between fraud prevention and customer experience. 
  • Promote the vision across the enterprise.
  • Ensure appropriate management focus on fraud risks with the launch of new products or modifications to existing products through active participation on new product/service teams and relevant product committees. 
  • Provide recommendations to prevent, detect and respond to fraud events. 
  • Actively engage with internal stakeholders to provide continued enhancements of internal robust fraud capabilities to reduce fraud losses.
  • Collaborate with industry leaders and peers to identify market trends, emerging technologies and effective mitigation tactics.
  • Monitor and manage the completion of multiple people/process/technology projects related to fraud prevention and detection.
  • Responsible for the formation of a high performing team with oversight of:
    • Fraud Strategy
    • Strategic Business Initiatives/Projects
    • ID Theft Prevention Program
    • Internal Fraud Prevention Program
    • Issues & Exam Management
    • Fraud Training & Awareness
    • Industry Research
    • Analytics Investigation
    • Predictive Analytics
    • Reporting/Automation


  • BA or BS Degree.
  • 10+ years of professional experience in banking fraud management and strategy development.
  • Experience with Fraud Prevention in financial services in either payments, ecommerce, retail, financial services, FinTech or digital media.
  • Experience in fraud analytics and tools used for data analysis.
  • Excellent communication discussing requirements for data production pipeline processing, data mining, predictive analysis, statistical modeling and data cleansing. 
  • Ability to communicate to product, marketing and IT/ technical engineers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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