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Operations Team Lead, Analyst - Hybrid/AZ

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  • Requisition # 10052947-WD
  • Job Type Full time
  • Date Posted 05/14/2022
  • Location Tempe, AZ | Arizona - Remote Worker

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Job Summary:
Responsible for providing guidance and assistance to staff within their unit and monitor unit’s daily multi-functional processing activities.  This role will provide help across multiple areas including Account Reconciliation and Cash Vault Services. Provide training and coaching to staff to ensure they can accomplish their responsibilities with accuracy and efficiency. Participate in establishing and monitoring department workflow processes and control procedures in accordance with bank policies, risk controls and legal requirements. Independently investigate and resolve service issues by applying general industry practices and organizational precedents. Serve as first point of escalation

Major Responsibilities:

  • Protect the interests of the bank and our client by accurately processing complex and specialized work on multiple core systems on a timely basis. Work is high risk, high volume, large dollar value and time sensitive. Frequently interact with both internal co-workers and external counter parties to receive and deliver instructions for completing and properly processing work.

  • Monitor staff workload and provide work direction and monitor unit's daily processing for accuracy and to ensure deadlines and service levels are met.  Keep management informed on activity and performance issues. Ensure work is processed within established timeframes. Provide work direction and guidance to staff. Step in to perform daily functions/production as needed. Provide coaching and counseling to staff. Assist staff in research and resolve processing issues.

  • Review audit/risk materials and daily processing.

  • Independently research and respond to client inquiries and resolve processing issues.  Receive and respond to client inquiries directed to their unit and make decisions for appropriate action such as assign to staff for research or corrective action. Identify processing errors or potential processing issues, find appropriate corrective action and communicate the impact of these actions to manager or the appropriate parties involved. Resolve complex problems brought to them by their staff to prevent losses and client service issues.


  • 5+ years experience in client support in financial services processing environments with significant experience with processing and controls for high-volume, high risk transactions.

  • Must be able to work in a fast-paced environment.

  • A strong track record in analyzing and quickly resolving issues.

  • Prior experience as team lead preferred. Excellent PC skills.

  • Must be extremely knowledgeable with Microsoft Excel as this is highly utilized within the areas.

  • Must be comfortable navigating through multiple systems at a single time and multi-tasking.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

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