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PurePoint - Senior Fraud Prevention Mgr - Contact Center

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  • Requisition # 10036966-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Date Posted 07/31/2020

Your potential. Your opportunity.

Are you ready to move your career forward while making a meaningful impact?

At PurePoint® Financial, a division of MUFG Union Bank, N.A., we create extraordinary experiences for our clients and colleagues by fostering a culture of knowledge, thoughtfulness and creativity. We have designed PurePoint Financial to empower you to help our clients save money and time. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate for greater innovation, speed and agility.

Our global parent company, MUFG – the Mitsubishi UFJ Financial Group – is one of the largest financial groups in the world with 150,000 colleagues in more than 50 countries. We draw from the company’s rich 350-year history to provide reliable, trusted service, yet we are continuously improving and constantly evolving. Join our team to turn your passion into purpose and your ideas into innovation.

Job Summary:

Responsible for the people and processes tasked with fraud detection and prevention. Create and utilize Management Information System (MIS) to make process improvements, identify and counteract fraud trends, ensure the competency and efficiency of the department and manage day to day operations for 20 employees. This person will interact with various lines of businesses (LOBs), marketing/product, and various risk partners at a senior level to understand and add input to their strategies.

Major Responsibilities:
50%
  • Manages, controls, and directs the functions, processes, and operations of the Fraud Prevention Teams and establishes policies, procedures and objectives.

  • Oversees fraud and determines strategies and best practices to proactively respond to emerging fraud trends.

  • Oversees teams which may consist of day and night teams with weekend coverage.

  • Responsible for interviewing, hiring, terminations, discipline, training, coaching, writing and delivering performance appraisals, compensation changes, promotions and transfers, delegating assignments, and oversight of work. Delegate as needed to supervisors.

20%
  • assesses the effectiveness of operations to ensure that practices comply with internal/ industry guidelines and implements new processes to manage fraud losses to acceptable levels.

  • Implements strategies and rules to control fraud and minimize losses and collaborates with Marketing and Servicing Teams to facilitate coordination.

20%
  • Manages the creation and analysis of MIS, performance reports, progress, and variance from established risk control objectives

  • prepares reports and makes recommendations to senior management on strategic risk control issues (e.g., product/service implementation cost, capacity plans, cost/benefit analysis, etc.).

  • Interprets MIS analysis and create tactical actions plans to implement risk avoidance measures or strategies.

10%
  • Implementation of industry standard fraud tool.

Required:
  • 6+ years experience in a fraud environment using industry standard tools to detect and deter fraud.

  • 2+ years of managerial experience.

  • Ability to create MIS and analysis material on which they will base strategic fraud detection and deterrence methodologies.

  • Ability to manage a dynamic area utilizing technology and people to provide operational coverage. Excellent written and oral communication skills; competency with creation and presentation of materials to senior leadership positions.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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