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Senior Digital Operations Specialist

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  • Requisition # 10041942-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Date Posted 03/12/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

The Business Services Specialist II position provides operational support to Financial Centers, Client Support Center and other areas of the Bank. This position responds to advanced operational and legal documentation inquiries based upon desktop procedures. The incumbent also participates on projects and other duties as assigned by management. Major Responsibilities: 80% Respond to internal inquiries, both verbally and in written form, related to departmental desktop procedures outlined as it relates to operational functions. Review policies and procedures ensuring regulatory requirements are met. Create or enhance policy and procedures to improve operational soundness. Monitor email boxes and phone lines; resolve any emerging risks issues while consulting with upper management. SME on operational policy and procedures. Ensure quality performance and operational efficiencies through the daily review of reports, exercising good judgment in making sound decisions when approving monetary transactions and escalating items appropriately that are over the delegated authority limit given. Perform General Ledger and financial analysis report reconciliation functions for Bank. Monitor issue resolution of various operations, compliance and training systems to ensure Bank activities are being managed and associated tasks are completed. Prepare and maintain current, accurate, and detailed files, meeting deliverables and track results as it pertains to production activities. Support the Regional Operations Manager and Business Services Officer of the Operations Center. Handle discrepancies, suspicious activities and escalate to management as needed. Additional Responsibilities: 20% May be asked to provide research on exception expense amounts/charges, monitor the budget and review general expenditures to ensure they are within budgeted guidelines, and/or gather information so variance can be explained or corrected. Coordinate and arrange large and/or recurring meetings, luncheons and conferences; Prepare materials necessary for meetings. Attend meetings as requested and prepare and distribute meeting minutes. Assist management with training documents that is provided to newly hired employees. Track team assignments and gather weekly updates for management review.

Education, Licensure, Year of Experience (and type of work experience): Minimum 5+ years banking experience with extensive expertise and knowledge of centralized bank operational functions and systems required. 5+ years’ experience in bank operations, management and/or other risk management functions in a financial institution. Knowledge, Skills, Abilities: Excellent communication skills (both written and verbal) and interpersonal skills Strong analytical skills and good judgment Solid ability to manage multiple priorities and cope with moving targets Knowledge of operational functions, systems, policies and procedures Proficient in Microsoft suite of products - Word, Excel, Visio and PowerPoint

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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