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Sr Fraud Investigator - Deposits and Returns

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  • Requisition # 10038359-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Date Posted 10/17/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Responsible for reviewing new and existing customer accounts for deposit and returned item risk. Examine new accounts for fraudulent information and evaluate potential loss situations. Determine on action to be taken based on predefined procedures or escalating to management for review, which may include closing the accounts, resolving client questions from branch personnel or external customers.

Major Responsibilities:

• Apply investigative techniques, interviews with customer non-customer, law enforcement, other Financial Institutions and validate factual information.

•  Responsible for case review, preparation and research and/or analysis of case and relationship activity to assess levels of risk and fraud.  Limit potential loss exposure by blocking accounts/closing relationships and cards status to limit funds availability. Carryout efforts for prevention and recovery.

• Timely refer Suspicious Activity Reports (SAR's) to appropriate department to meet OCC guidelines, maintaining all research and analysis.

• Understand, record, and update case detail reports for all alerts received.

• Interpret case management system in order to assist with customer questions and resolve cases.

• Talks to internal and external partners and Interrogates customers. Respond to inquiries and act as the business liaison for branch/department personnel bank-wide, clients, non-client and Law Enforcement.

• At times my work on gathering customer information utilizing bank systems and attaching to case management system. Assign cases to other Analysts. Take appropriate action on urgent emails received into department inbox.

• Recommend policy and procedural enhancements to identify and prevent further risks to the Bank.

• Maintain working knowledge of all fraud related applications and products.

  • Typically requires 5+ years of direct experience in fraud detection or industry. BA/BS preferred but not required. Banking experience preferred.
  • Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations.
  • Excellent verbal and written communication skills, strong analytical, problem solving, and decision-making skills.
  • Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment.
  • Must be extremely thorough w/ strong attention to detail.
  • Must be able to effectively analyze data, research information and decision accounts.
  • Proficient in Microsoft Office-Word, Excel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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