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Strategic Initiatives Manager

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  • Requisition # 10034218-WD
  • Job Type Day
  • Location Tempe, ARIZONA
  • Other Locations Monterey Park
  • Date Posted 03/18/2020

Your potential. Your opportunity.


Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Reporting to Operations and Customer service, the Strategic Initiative Manager will provide a single point of leadership in driving the strategy to translate the business value proposition into a sustainable business service model to improve efficiency and service, and to support the long term needs of the different lines of business. This position will be responsible for the strategic evaluation, design and development of operational service models to support the different lines of business within the Bank.

Major Responsibilities:

Leverage the value proposition for the different lines of business within the organization and transform this value proposition into a business service model strategy. Translate this strategy into operational service models to improve the delivery capabilities of OCSG. Incorporate business trends, business drivers, and operational opportunities for business process reengineering, organizational realignment and cost reductions as appropriate.

Ensure that the service model design supports long term needs and strategy of the different lines of business in the organization. Leverage operational efficiencies to improve customer experience, and sustain business growth and revenue initiatives.

Create value through process simplification and service improvement. Interact with senior executives form all Lines of Business and OCSG Division Managers for the formulation and implementation of improved operational service model strategies. Approach strategic decisions in a consultative manner with a particular emphasis on innovation, communication, and incorporation of current and future needs of the business.

Define programs that can be implemented in the short run and over the long term to accomplish these objectives. Execute both strategic and tactical efforts related to the development of new strategies. Execute responsibilities in the best interest of customers and shareholders. Organize and lead teams as appropriate. Work with vendors and consultants as applicable.

Establish and monitor staff performance objectives; appraise performance and recommend salary increases; ensure employee training and development; act as mentor, coach and counsel; hire and terminate employees as necessary. Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Actively participate in any required corporate and business line Compliance Training.


Additional Information:

  • Typically requires an MBA degree or equivalent work experience, plus strong managerial skills.
  • Requires 15+ years of experience with a strong background in banking product development and delivery.
  • Must be capable of handling multiple complex problems and business line initiatives.
  • Extremely effective at collaboration and leveraging resources.
  • Must be a self starter and have the ability to work independently.
  • Must have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and drive to meet continual new challenges.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

  • Job Operations
  • Primary Location Tempe, Arizona
  • Shift Day
  • Schedule Full Time
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